Refund Policy

Effective 11 October 2026

This policy has two parts: refunds for purchases from stores built with RaiseAm, and refunds of RaiseAm plan fees paid by merchants.

1. Buying from a store on RaiseAm

Each store is run by an independent merchant, who sells to you directly and is responsible for delivery, returns and refunds. Please check the store's own terms and contact the merchant first about any problem with an order.

Every merchant on RaiseAm agrees to:

• refund you in full if they cannot supply what you paid for;
• deal fairly with goods that arrive damaged, wrong or not as described;
• respond to refund requests within a reasonable time.

Payments are made through Paystack. Approved refunds go back to the original payment method, and how long they take depends on your bank. If a merchant does not respond, email us at jvcprojectsltd@gmail.com with your order number and we will follow up with them. You also keep your rights under Nigerian consumer protection law.

2. RaiseAm plan fees

• The Free plan costs nothing. Paid plans are billed in advance, monthly or yearly.
• You can cancel at any time. Your plan stays active until the end of the period you have paid for and does not renew after that.
• Plan fees already paid are not refunded for unused time, except where the law requires it, or where we charged you in error or RaiseAm was unavailable for a significant part of your billing period because of a fault on our side.
• If you were charged twice or by mistake, contact us within 30 days and we will refund the extra charge.

To ask for a refund, email jvcprojectsltd@gmail.com with your account email and the payment reference. We aim to reply within 5 working days.

JVC Projects Ltd (RC 1238780), DU15 NSITF Estate, Kagini, FCT Abuja, Nigeria. Contact: jvcprojectsltd@gmail.com, Support phone to be confirmed.